Effective Date: 19 March 2025
Tender Touch Training and Behaviour (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, website, and communications.
1. Information We Collect
We collect different types of information depending on how you engage with us:
1.1 Personal Information
When you contact us, book a session, or use our services, we may collect:
Your Name
Email Address
Phone Number
Home Address (if applicable for in-person training)
Dog’s Information (name, breed, age, health, behaviour history, training goals)
We do not collect any sensitive information.
1.2 Payment Information
If you purchase services, we collect payment details, which are processed securely via third-party payment providers. We do not store credit or debit card details ourselves.
1.3 Website & Online Interaction Data
When you visit our website, we may collect:
IP Address
Device Type and Browser
Pages Visited and Time Spent on Website
Cookies and Tracking Technologies (see Section 6)
1.4 Communication & Customer Support Records
If you contact us via email, phone, or social media, we may keep records of our communication to improve our services.
2. How We Use Your Information
We use the information collected for the following purposes:
Providing Services: To schedule, manage, and deliver tailored dog training and behaviour consultations, including doing home visits for training sessions.
Communication: To respond to inquiries, send appointment reminders, and provide training-related updates.
Payments & Billing: To process transactions, send invoices and send to debt collectors if required.
Service Improvement: To enhance our training programs and website experience.
Marketing & Promotions: If you opt-in, we may send newsletters, promotions, or updates on new services.
Social Media: we may use images or videos of your pet and/or you for social media posts. No photos of children will be used without prior consent.
Legal Compliance: To comply with applicable laws and regulations.
3. How We Protect Your Information
We take reasonable measures to safeguard your personal data against unauthorized access, loss, or misuse, including:
Secure Data Storage: Personal and payment information is stored securely.
Limited Access: Only authorized personnel have access to sensitive data.
Third-Party Compliance: We work with trusted service providers who follow strict data protection practices.
4. Sharing of Information
We do not sell, rent, or trade your personal data. However, we may share information in the following cases:
With Service Providers: Payment processors, scheduling tools, or email marketing platforms that help us operate our business.
Legal Requirements: If required by law or in response to legal processes.
With Your Consent: If you request a referral or additional support requiring third-party involvement.
With your veterinary care provider: to liaise with vets to provide tailored consults. This may include medication protocols.
5. Your Rights & Choices
You have the right to:
Access & Update Your Information – Request a copy or correction of your data.
Request Deletion – Ask us to delete your personal data unless we are required to keep it for legal reasons.
Opt-Out of Marketing – Unsubscribe from newsletters or promotional emails anytime.
Opt-out of social media posts – ask us not to post any images/videos of yourself, your pet, or both.
To exercise your rights, please email us at tegan@tendertouchtraining.co.uk
6. Cookies & Website Tracking
We use cookies and analytics tools to improve website functionality and user experience.
Essential Cookies: Required for website performance.
Analytics Cookies: Help us understand website traffic and trends.
Marketing Cookies: Used for advertising purposes (only if applicable).
You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies before sharing any information.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website. If significant changes are made, we will notify you via email or website notice.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Tender Touch Training and Behaviour
tegan@tendertouchtraining.co.uk
07553048577
www.tendertouchtraining.co.uk